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Total Economic Impact of Dynamics 365 Customer Service
"The Total Economic Impact of Dynamics 365 Customer Service" report from Forrester Consulting examines the potential return on investment of Microsoft Dynamics 365 Customer Service. This infographic summarizes the findings from that study. View the infographic. Contact to start reaping the benefits of an investment in Dynamics 365 Customer Service.
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Dynamics 365 Customer Service is a solution designed to provide service organizations with the tools necessary to deliver faster, seamless, and personalized customer experiences across various channels. It simplifies and automates support agent processes, enhancing productivity and improving customer satisfaction, which can lead to increased revenue.
What are the key findings from the Total Economic Impact study?
The Total Economic Impact study revealed that organizations using Dynamics 365 Customer Service experienced improved agent productivity, with an average of 468 hours saved per agent annually. Additionally, there was a notable reduction in average handling time and an increase in first-call resolution rates, contributing to better customer experiences and potential revenue growth.
How long does it take to implement Dynamics 365 Customer Service?
The implementation of Dynamics 365 Customer Service typically averages around nine months. This process involves collaboration between IT and business stakeholders, and the customization during implementation is generally straightforward, ensuring a smooth deployment without significant delays.
Total Economic Impact of Dynamics 365 Customer Service
published by COR Concepts
COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services. The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization.
We bring together Compliance, Risk Management and Operational information requirements in a way that delivers benefits to each one of these diverse business units. Our approach is to use an array of industry standards and best practice methodologies to ensure that each implementation will stand the test of time.
We see information governance and records management as an integral part of any Enterprise Content Management implementation and focus on building a solid platform including a records management policy, records management procedures, file plans and a solid change management infrastructure. Building and implementing governance structures is becoming essential for success and we design structures to ensure that all governance aspects are included.