Reimagining the customer experience with the power of AI
In a world driven by relentless technological advancement, adopting an AI-fueled, customer-centric approach is imperative for staying competitive in today's market. Check out this latest blog article from Microsoft for insights into how generative AI and Copilot are enabling companies to optimize operational efficiency, build long-term loyalty while increasing value at every touchpoint. Ready to accelerate and elevate your customer service operations across the board? Let help you launch into the AI-era with Copilot.
How does generative AI enhance customer experience?
Generative AI enhances customer experience by optimizing operational efficiency and personalizing interactions. It allows employees to spend more time with customers, with 67% of participants in a study reporting increased engagement and 64% stating they can better personalize customer interactions. By integrating AI into the customer journey, businesses can provide tailored solutions, streamline processes, and foster long-term loyalty.
What impact does AI have on customer service operations?
AI is transforming customer service operations by enabling more consistent and seamless experiences. For instance, with Microsoft Dynamics 365 Customer Service, AI capabilities help agents manage cases more efficiently, resulting in a 20% decrease in misroutes and a 31% increase in first call resolution. Additionally, AI reduces average handle time for chat cases by 12%, allowing agents to focus on more complex issues.
How does generative AI contribute to business value?
Generative AI contributes to business value by enhancing every stage of the customer journey, from pre-sales engagement to post-sales support. It streamlines sales processes, improves customer interactions, and reduces administrative work for agents, with 79% of sales and customer service agents reporting less administrative burden. This leads to more resolved customer cases and increased customer satisfaction, ultimately driving business success.
Reimagining the customer experience with the power of AI
published by COR Concepts
COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services. The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization.
We bring together Compliance, Risk Management and Operational information requirements in a way that delivers benefits to each one of these diverse business units. Our approach is to use an array of industry standards and best practice methodologies to ensure that each implementation will stand the test of time.
We see information governance and records management as an integral part of any Enterprise Content Management implementation and focus on building a solid platform including a records management policy, records management procedures, file plans and a solid change management infrastructure. Building and implementing governance structures is becoming essential for success and we design structures to ensure that all governance aspects are included.
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