Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
How do you free up more time for services that matter? Kent County Council answered that question by deploying Microsoft 365 Copilot. This customer story outlines how they reduced the administrative burden of emails and meeting prep, allowing staff to shift focus back to community-facing work. Read the story for a real-world view of what AI assistance can do, and reach out to COR Concepts to discuss Copilot solutions for your team.
What challenges did Kent County Council face?
Kent County Council faced several challenges, including resource and budget constraints, a growing population, complex resident demands, and administrative burdens that hindered efficiency.
How has Microsoft 365 Copilot impacted staff productivity?
Since deploying Microsoft 365 Copilot, staff have reported an efficiency gain of ten to thirty minutes daily, allowing them to focus on more meaningful work. This has led to higher job satisfaction and reduced stress levels among employees.
What role do Surface devices play in the transformation?
The deployment of 6,500 Surface devices has facilitated a smooth transition to new technologies, resulting in a noticeable drop in help desk calls and high user satisfaction. These devices support the council's digital transformation goals by providing a robust platform for AI-driven applications.
Kent County Council can focus more resources on frontline service delivery after deploying Microsoft 365 Copilot
published by COR Concepts
COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services. The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization.
We bring together Compliance, Risk Management and Operational information requirements in a way that delivers benefits to each one of these diverse business units. Our approach is to use an array of industry standards and best practice methodologies to ensure that each implementation will stand the test of time.
We see information governance and records management as an integral part of any Enterprise Content Management implementation and focus on building a solid platform including a records management policy, records management procedures, file plans and a solid change management infrastructure. Building and implementing governance structures is becoming essential for success and we design structures to ensure that all governance aspects are included.
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