Sign in to unlock valuable content and features from our AI-driven platform. Receive timely technology updates and the latest information from the solution providers who can help you realize your goals.
Start your journey by entering your name and email address below:
Please confirm your email address!
We are going to send a confirmation email to your email address to let you receive timely technology updates and the latest information from the solution providers who can help you realize your goals.
Is this you? Please confirm your name and email address below to receive the requested information.
Please check this box to confirm that you are opting-in to receive communications from COR Concepts and the data sharing outlined in our privacy policy.
Initializing
Loading
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
Please enter your information below to access this content:
What are the key benefits of using Microsoft Dynamics 365 Customer Service?
Organizations can experience several benefits from implementing Microsoft Dynamics 365 Customer Service. Key advantages include a 40% reduction in average handling time for support agents, leading to significant productivity improvements. Additionally, there is a 20% increase in first-call resolution rates and a 15% decrease in misrouted support calls. These enhancements can collectively save organizations millions in operational costs and improve customer satisfaction.
How does Dynamics 365 Customer Service impact revenue generation?
Dynamics 365 Customer Service can positively impact revenue generation by improving the sales pipeline. By sharing customer information across various Dynamics 365 modules, organizations can identify sales opportunities that may have been overlooked in siloed environments. This integration has been shown to lead to an estimated revenue increase of $1.13 million over three years, translating to additional profitability for the organization.
What are the costs associated with implementing Dynamics 365 Customer Service?
Organizations should anticipate several costs when implementing Dynamics 365 Customer Service. These include annual subscription fees ranging from $1.17 million to $1.24 million, totaling approximately $2.98 million over three years. Additionally, there are implementation, training, and ongoing management costs estimated at $562,000 over the same period. Overall, the total costs for a composite organization are projected to be around $3.54 million.
The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service
published by COR Concepts
COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services. The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization.
We bring together Compliance, Risk Management and Operational information requirements in a way that delivers benefits to each one of these diverse business units. Our approach is to use an array of industry standards and best practice methodologies to ensure that each implementation will stand the test of time.
We see information governance and records management as an integral part of any Enterprise Content Management implementation and focus on building a solid platform including a records management policy, records management procedures, file plans and a solid change management infrastructure. Building and implementing governance structures is becoming essential for success and we design structures to ensure that all governance aspects are included.
Sign in with LinkedIn