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    Copilot in Dynamics 365 Customer Service

    Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how COR Concepts can help put the power of generative AI to work for your customer service team.

    Copilot in Dynamics 365 Customer Service published by COR Concepts

    COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services.  The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization. 

    We bring together Compliance, Risk Management and Operational information requirements in a way that delivers benefits to each one of these diverse business units.  Our approach is to use an array of industry standards and best practice methodologies to ensure that each implementation will stand the test of time.

    We see information governance and records management as an integral part of any Enterprise Content Management implementation and focus on building a solid platform including a records management policy, records management procedures, file plans and a solid change management infrastructure.  Building and implementing governance structures is becoming essential for success and we design structures to ensure that all governance aspects are included.