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How Mercedes-Benz Transforms Technician Support

A global automotive icon, Mercedes-Benz is laser-focused on delivering the ultimate customer experience through the design and production of premium vehicles and superior service. This video highlights how Microsoft Dynamics 365 Remote Assist technology and HoloLens 2 helps Mercedes-Benz improve technician efficiency, speed problem resolution and reduce the impact of service-related travel on costs and the environment. Watch the video to see the connection between these capabilities and the ability of Mercedes-Benz to drive its customer experience goals.

How Mercedes-Benz Transforms Technician Support published by COR Concepts

COR Concepts provides Information Governance, Records Management and Enterprise Content Management (ECM) consulting and training services.  The company is built on the belief that any Information, Records or Document Management initiative should be designed to extract the maximum business benefit for the organization. 

We bring together Compliance, Risk Management and Operational information requirements in a way that delivers benefits to each one of these diverse business units.  Our approach is to use an array of industry standards and best practice methodologies to ensure that each implementation will stand the test of time.

We see information governance and records management as an integral part of any Enterprise Content Management implementation and focus on building a solid platform including a records management policy, records management procedures, file plans and a solid change management infrastructure.  Building and implementing governance structures is becoming essential for success and we design structures to ensure that all governance aspects are included.